Terms & Conditions

Intellectual Property

This web site contains copyright and other proprietary notices. All content of this web site is owned or used by permission by  Carpet cleaner(SmartKleen) and is protected by applicable copyright laws worldwide. You agree to be bound by those notices and laws. By accessing this site you are not granted any rights, authorization, or license to use any of carpet cleaner( Smartkleen).  intellectual property and are expressly prohibited from doing so without the prior written permission of carpet cleaner( Smartkleen).

Information and Errors

Information on this web site may contain out-of-date information, inaccuracies, or typographical errors. Information on this site may be changed or updated without notice. SmartKleen may also make improvements, updates, or changes to the products presented on this site or other information contained on this site at any time without notice. The information on this site is provided on an "as is" basis.

Limitation of Warranty and Exclusion of Liability

( Smartkleen)  makes no representation or warranty whatever about any information contained on this web site. In no event will  Smartkleen  be liable to any party for any direct, indirect, special, general, consequential, economic, or non-economic damages for any use of this web site, including without limitation, any loss, loss of profits, business interruption or delay, loss of data, corruption of data or otherwise, even if  SmartKleen  has been expressly advised of such possibility. By using this web site the user acknowledges and agrees to this limitation of warranty and exclusion of liability.

Personal Information and Privacy

SmartKleen respects personal information that may be disclosed to SmartKleen through this web site. If you choose to provide personal information to SmartKleen via the Internet, you do so of your own choice and consent to SmartKleen keeping and processing such information in accordance with a reasonable standard of privacy and confidentiality. SmartKleen keeps track of and monitors the IP addresses of site visitors. This information is maintained for internal purposes including site use, user analysis, and network security.

Send mail, questions, or comments to info@carpetcleaner.co.uk

Privacy Policy

We respect the privacy of our potential customers. This Privacy Policy is designed to help you understand what information we gather and how we use it. In our ongoing effort to improve the products, services and features we provide to our potential customers, SmartKleen will continue to implement new technologies from time to time. As a result, this policy is subject to change without prior notice and we will post any revision on this web site. We encourage you to review our privacy policy periodically. When you use our website, you accept this Privacy Policy.

Privacy Policy Changes

This Privacy Policy replaces all previous disclosures we may have provided you about our information practices. We reserve the right to change this policy and to apply any changes to previously collected information as permitted by law. If our information practices change in the future, we will notify you by posting the changes on our website. Last updated 16/01/10.

SmartKleen - STANDARD TERMS AND CONDITIONS OF BUSINESS

1. General:
1.1 The following terms and conditions shall apply to all cleaning and other such services provided by SmartKleen ("The Company") to any client ("The Client") and to the contract between the company and the client resulting there from.
1.2 No conditions or standard conditions contained in any document issued by the Client shall have any effect in the contract between the Company and the Client.
1.3 Both parties shall ensure that their respective responsibilities under this agreement are undertaken in compliance with all statutory regulations and codes of conduct.
1.4 Each party shall have the right on apparent insolvency of the other to terminate the agreement without notice.

2. Quotations:
2.1 All quotations are given by the Company following a request by the Client and shall remain open to acceptance for a period of 30 days from their date.
2.2 Acceptance of the quotation by the Client shall be by returning the copy of the form of acceptance signed by the Client or an authorised person on behalf of the Client.
2.3 On the receipt of the form of acceptance from the Client a binding contract shall be affected on the terms and conditions contained herein.
2.4 The Company reserves the right to adjust all quotations prior to service being carried out. In such cases the Client will be informed in writing and have recourse to cancel a confirmed order without penalty.

3. Terms:
3.1 The Client my cancel a confirmed order up to 48 hours prior to service being carried out without charge.
3.2 The Company retains the right to make a 25% 0r £25 which is greater as administration charge for cancellations after this 48 hour period.

4. Payment:
4.1 Unless otherwise agreed in writing by the company the account is rendered for immediate payment on the completion of the work. The Client must make payment either by cash or cheque.
4.2. In the event of a failure to make immediate payment a finance charge of 15% will be added on a late payment of 15 days and 30% on a late payment of 30 days. In the event of a failure to pay after the 30 day period interest will be charged at 30% per annum. This finance charge will be applied unless prior arrangements have been made and confirmed by the Company in writing.
4.3. Where such alternative arrangements have been made the Client must make payment within 28 days of the invoice date.
4.4. The Company does not accept deposits prior to a service being carried out.
4.5. If the Client fails to pay any invoice under the date due, the company reserves the right to demand payment for any outstanding balances, and may without any notice suspend any further services until payment is received in full, There after payment may be requested in advance of services provided.
4.6. The rates of payment by the Company shall be as agreed between the Company and the Client, or his representative. The Client shall make no reduction or retention from the sum due under any nvoice.

5. Performance of Work:
5.1 The services performed by the Company shall be in accordance with the quotation. No alterations of the work will be carried out, unless specifically agreed in writing with the Company.
5.2 The Company shall not be in breach of this contract by its failure to provide any of the services specified in the quotation as a result of circumstances beyond its control, for example, if the company is unable to gain access into the said premises to carry out the work.
5.3 All services shall be deemed to have been carried out to the Client's satisfaction unless written notice is received by the Company with details of the complaint within 48 hours of the work being completed. The Company will fully investigate any complaint and attempt to resolve it to the
satisfaction of the Client, or alternatively to a reasonable standard.

6. Exclusion:
6.1The Company shall not be liable for any costs, loss or damage by its failure to carry out its services as a result of factors that are beyond its control. Factors beyond its control include acts of god, floods, severe weather conditions, and inability to gain access to premises, lack of
appropriate resources, such as water, electricity, and lighting.
6.2 The Company shall not be liable for loss, damage or injury arising from the breakage or degeneration during cleaning of any cracked or defect in your property, furniture or fittings work.
6.3 Payment rates in the quotation exclude the clearing of debris created by tradesman or building work unless otherwise stated.
6.4 The Company shall not be liable for the shrinkage of carpets which is as a result fibre content and/or poor fitting. The company shall ensure that the Client is verbally informed of this prior to proceeding with the service; any issues arising subsequently shall be the sole responsibility of
the Client.
6.5 The Company shall not be liable for carpets expanding or ripples forming during and/or after the cleaning when this is as a result of factors such as fibre content, wear and tear, weak backing and/or poor fitting.
6.6 The Company shall not be responsible for a poor result in cleaning where this is a result of "browning" of the surface layer caused by considerable wear and tear and/or staining to the carpet fibres prior to the service being carried out.
6.7 The Company shall not be liable for any odours arising during and/or after cleaning when this is due to factors such as, lack of ventilation, and/or appropriate heating.
6.8 The Company shall not be responsible for any damage caused as a result of the Client re-placing furniture on a carpet which has not completely dried.
6.9 The Company shall not be responsible for carpets not drying within 10 hours of cleaning when this is due to factors beyond its control. Factors beyond its control include; lack of ventilation/heating, and high levels of soiling on the carpet.
6.10 The provisions of this contract are not intended to confer any benefit upon Third parties and the provisions of the Contracts (Rights of Third Parties) Act 1999, are hereby expressly excluded from this agreement.

7. Clients Obligations:
7.1 The Client shall ensure that all valuables are stored away when work is carried out and that the property is supervised by the Client or his representative at all times during the course of the work. The Company shall not be responsible for the Clients failure to comply with this obligation.
7.2.The Client shall supply all such services including electricity, water, lighting, and other such facilities as may be necessary for the Company to carry out its obligations under the contract, including the provisions of keys/cards where deemed necessary. The Client must only issue keys/cards to employees with the Companies written consent.
7.3 The Client retains sole responsibility for the health and safety of all people at the said premises after the cleaning process. The Client must take precautions to ensure that all personnel are aware of any wet/slippery floors and furnishings.
7.4 The Client shall provide locked and secure accommodation for equipment and materials left at the Clients premises for work to be carried out. No person except the Client and the Company shall have access to such accommodation.
7.5 The Client must indemnify the Company for loss, damage or any expenses occurred as a result of the Clients failure to comply with its legal obligations. Such claims include those of the Companies employees or any other such person who maybe so affected.
7.6 The Client shall indemnify the Company for the cancellation of any services agreed to be undertaken between the Client and the Company.

8. Insurance:
8.1 The Company shall insure all work it undertakes.

9. Restrictions:
9.1 The Client agrees that it will not directly or indirectly be involved in the employment of any employee of the Company during this agreement or 12 months following the termination of this contract.

10. Notices:
10.1 Any notices to be served shall be given in writing to the party concerned at the address provided by the Client. Such notice will deemed to be received on the day after posting.